Delivery charges for orders from the Online Shop?
There are no delivery charges on any product.
How long will delivery take?
All products are delivered within 3-5 days except pre order products. Pre order products will be delivered in 7-10 days. Same day delivery is also available in Greater Noida.
What exactly happens after ordering?
Order is processed and goes through 5 check points to assure our customer does not get defected product. Pre order products are directly imported from Europe and Turkey after placing an order.
How can I request a refund?
Customer can request for refund within 7 days through email id – firstname.lastname@example.org or whatsapp us on 8235453631. Sale items and pre order products are non refundable.
How can I use a coupon code?
Coupons can be reedemed at Cart/Checkout. Customer can see their coupons or store credit on My account.
What are the payment methods ?
Customer can pay through debit/credit card, EMI, COD, Wallet. Customer can also pay through Buy Now Pay Later option.
What should I do if I receive a damaged or wrong product?
Product goes through 5 check points to assure our customer does not get defected product. If product is defected, you can request return through email – email@example.com or whatsapp us on 8235453631.
What is "package tracking" in my orders?
Customer will receive order/package tracking id after successfully placing an order. Orders can be tracked on Order tracking page.
What is wishlist?
You can save your favourite products and can be seen on wishlist page.
Can I change or cancel my order?
You can cancel your order through email – firstname.lastname@example.org or whatsapp us on 8235453631. Pre order products and on sale products ca’t be cancelled.